My sincere apologies for neglecting the blog over the Christmas and New Years break. The holidays and the worst bout of the flu I have ever experienced reduced my brain to something resembling day old oatmeal.
I am on the mend and things are slowly returning to the standard level of chaos that passes for normal at my home.
I have been fortunate enough to avoid trips to the stores lately, though I have been informed that the return and customer service lines are sheer madness…Which brings me to the subject of this post; Customer Service.
So far as I can tell, “Customer Service” evaporated from our retail landscape around the time shopping malls and mega-mart style stores became the norm. My close friend, Dave Lakhani, has been keeping me updated on an ongoing customer service nightmare with Best Buy, which continues to unfold. I share his outrage and you should as well.
The story is best told in his own words, so I am referring you to his website. It involves a computer, a tool he uses for his very livelihood, poor customer service, poor management and even has some mild language and the threat of violence, so it is sure to keep your attention. http://boldapproach.typepad.com
The very name Best Buy implies something more than merely best price. In my opinion they have not lived up to their own name, much less the extended warrantee he was sold at an additional cost.
For the owners and managers of Best Buy, I would like to inform them that there are a few holdouts that still offer customer service. Enough in fact, to make the treatment Mr. Lakhani has suffered intolerable. Dave’s company, Bold Approach, is one such company, as is my wife’s company, Business Technology Solutions. We stress customer service because it is to both to our advantage and credit to do so. It adds value to our services and encourages loyal customers. It provides our customers with a piece of mind that is invaluable. It is all part of what truly makes a purchase a good “buy”.
Perhaps Best Buy should consider changing their name to Cheap Buy and capitalize on offering no service and no frills.
Best Buy managed to lose Dave’s future business; I am offering them a two for one deal, as his experience has soured me from ever spending another dime in their stores. Read his post and make your own decision.
Our companies offer a high level of customer service and as such our clients trust our recommendations. Based upon Dave’s nightmare and my own experiences, I feel just fine steering our clients and readers to other retailers.
It’s your money, your time and your grief loyal readers, you deserve better service and it is about time we all damned well started demanding “customer service” make a comeback.
will never shop at BEST BUY again--lap top on sale on cyber monday was on back order--store at Deptford,N.J. said they would replace with other --very next day went to pick it up--nobody knew anything about it--wasted exactly 2 HOURS in store for monkey business with customer service and computer dept.
Posted by: ajb | December 13, 2011 at 07:29 PM